19000 Privacy Policy – Our Commitment to Your Data
19000 takes the privacy of every user in Malaysia seriously. This document provides a detailed explanation of how we collect, use, store, and protect your personal information when you use our platform.
Updated: January 2026
1. Information We Collect
When you register and use the 19000 platform, we collect several categories of information to enable the platform to operate safely and efficiently. This information is collected directly from you or automatically through your use of the platform.
Account Information
During registration, we collect your full name, email address, Malaysian phone number, date of birth, and login credentials. This information is required to verify your identity and securely manage your account.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and session data. This is used to detect unauthorised access and optimise the user experience across different devices, particularly the Android and iOS smartphones used by Malaysian users.
MYR Payment Information
For transactions in Malaysian Ringgit (MYR), we retain records of deposits and withdrawals, including the payment method used (FPX, Touch ‘n Go, Maybank, and others), transaction amounts, and timestamps. We do not store full card numbers or sensitive banking details directly on our servers.
Categories of Data Collected
- Account & identity information
- Device & browser data
- MYR transaction records
- Cookie & session data
- Platform usage data
2. How We Use Your Information
19000 uses collected information solely for legitimate purposes directly related to platform operations. We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
Your information is used for the following purposes:
- Managing accounts and verifying user identity
- Deposits and withdrawals processed in MYR
- Providing effective customer support
- Detecting and preventing fraud and illegal activity
- Personalising your gaming experience on the platform
- Complying with applicable legal and regulatory requirements
3. Cookies & Tracking
19000 uses cookies and similar tracking technologies to enhance your experience, maintain login sessions, and analyse usage patterns in aggregate. Cookies are small data files stored on your device when you visit our platform.
There are several types of cookies we use:
- Session Cookies: Required to maintain your logged-in status throughout a session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your personal preferences such as language and display settings for a smoother experience.
- Analytics Cookies: Helps us understand how users interact with the platform so we can make ongoing improvements.
- Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the platform.
Your Cookie Controls
You have the right to manage cookies through your browser settings. Most browsers allow you to:
- View and delete stored cookies
- Block cookies from specific sites
- Receive a notification before cookies are stored
- Disable all third-party cookies
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All 19000 user data is stored on servers protected with industry-grade SSL encryption. We apply strict technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of data.
Your personal data is retained for as long as your account remains active or as long as it is needed for the purposes outlined in this policy. When data is no longer required, it is securely deleted or anonymised in accordance with our internal procedures. The minimum retention period for financial transaction records is 7 years to meet Malaysian legal compliance requirements.
Third-Party Sharing
19000 does not sell or rent users' personal data to any third party. However, we may share information in the following limited circumstances:
- Payment Processors: Transaction information is shared with approved payment providers such as FPX and Touch ‘n Go to process your MYR transactions.
- Game Providers: Minimal session data is shared with third-party game providers operating within our platform.
- Regulatory Authority: We may disclose information where required by Malaysian law or court order.
5. User Rights & How to Contact Us
As a 19000 platform user in Malaysia, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to any inaccurate or incomplete data in your account.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing or non-essential analytics purposes.
Contact Our Privacy Team
To exercise any of the above rights, or if you have any questions regarding this Privacy Policy, please contact us through the following channels:
In-platform live chat (24/7)
We will respond to privacy-related requests within 14 business days.
Read FAQs6. Changes to Privacy Policy
19000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Users will be notified of any material changes via in-platform notifications or their registered email.
The last updated date of this Privacy Policy is shown at the top of this page. Your continued use of the 19000 platform after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010. Any disputes relating to data privacy shall be resolved in accordance with applicable Malaysian law. For more information on the platform's terms of use, please refer to Terms & Conditions us.
Your Data is Safe, Your Game is Free
At 19000, we are committed to protecting the privacy of every Malaysian user. Register with confidence and enjoy a safe, fair, and responsible online entertainment experience.